Return Policy
At Aliv Press, we take pride in providing high-quality books and digital products. Please review our return and refund policy before making your purchase.
Digital Products (eBooks)
All sales of downloadable eBooks are final. Because digital products are delivered immediately upon purchase, we do not offer refunds, returns, or exchanges on eBooks.
Hardcover & Paperback Books
We do not accept returns or offer refunds or exchanges for hardcover or paperback books that are received in good condition.
Refunds are only available for physical books that arrive damaged during shipping.
Damaged Items
If your hardcover or paperback book arrives damaged, you must notify our Customer Service team within 48 hours of receiving your order.
To request a refund, please email info@alivpress.com and include:
- Your order number
- A description of the damage
- Clear photos showing the damaged book and its packaging (if applicable)
Once we review your request and verify the damage, we will process your refund.
Requests submitted more than 48 hours after delivery may not be eligible for a refund.
Need help?
Contact us at info@alivpress.com for questions related to refunds and returns.